Terms of Services

TERMS & CONDITIONS

Effective Date: 1 September 2026

Welcome to Mwemezi African Safaris. These Terms & Conditions govern the use of our website and the booking of safari, travel and related services provided by Mwemezi African Safaris (“MAS”, “we”, “us” or “our”).

By requesting, confirming or participating in a safari or other travel service arranged by Mwemezi African Safaris, you acknowledge that you have read, understood and accepted these Terms & Conditions.

1. ABOUT MWEMEZI AFRICAN SAFARIS

Mwemezi African Safaris is a Tanzania-based safari and travel company providing tailor-made and scheduled travel experiences, including wildlife safaris, cultural experiences, nature activities, airport transfers and related tourism services.

Registered business information:

Mwemezi African Safaris
P.O. Box 2153
Arusha, Tanzania
TALA Licence: 037262
TIN: 206771615
Company Registration No.: 206771615
Email: info@mwemezi.com
Telephone: +255 723 487 487
Website: www.mwemezi.com

2. BOOKINGS

A booking request may be made through our website, email, WhatsApp, telephone, travel partners or other authorised communication channels.

A booking is not considered confirmed until:

The itinerary and price have been accepted by the client;
The required deposit or full payment has been received; and
Mwemezi African Safaris has issued confirmation of the booking.

Until confirmation, all accommodation, activities, vehicles and other services remain subject to availability.

3. AGE AND TRAVELLER REQUIREMENTS

The person making a booking confirms that they are authorised to make the booking on behalf of all travellers included in it.

Parents or legal guardians are responsible for bookings involving minors and must provide accurate information regarding children’s ages.

Certain activities may have age, health, fitness or other participation requirements.

4. QUOTATIONS AND PRICES

All quotations issued by Mwemezi African Safaris are subject to the validity period stated in the quotation.

Unless otherwise stated:

Quotation validity is 7 days from the date of issue and is subject to availability.

A quotation does not guarantee availability until the booking has been confirmed.

Prices may change because of:

Supplier rate changes
Accommodation availability
Government or park fee changes
Exchange-rate fluctuations
Changes to requested services
Taxes or statutory charges
Changes in travel dates or itinerary

The final confirmed booking price will be the price stated in the booking confirmation.

5. PAYMENT

Payment requirements will be stated in the quotation or booking confirmation.

Unless otherwise agreed:

A 30% deposit is required to confirm a booking.
The remaining 70% balance is due 30 days before arrival.
Bookings made within 30 days of arrival may require full payment at confirmation.

Certain accommodation, activities, group bookings or special rates may require different payment conditions.

The applicable payment conditions will be communicated before confirmation.

6. CURRENCY AND BANK CHARGES

Prices may be quoted in United States Dollars (USD), Tanzanian Shillings (TZS) or another currency agreed with the client.

Where payment is made through a bank, payment platform or other financial institution, the client is responsible for applicable transfer charges unless otherwise agreed.

MAS is not responsible for losses arising solely from currency conversion or exchange-rate movements between payment and refund dates.

7. ITINERARIES

Safari itineraries are prepared according to the client’s requested travel dates, interests, budget and available services.

Itineraries may occasionally need to change because of:

Weather
Road conditions
Wildlife conditions
Park regulations
Safety considerations
Accommodation availability
Flight or transport changes
Government requirements
Other circumstances beyond our reasonable control

Where reasonably possible, MAS will inform the client and provide an appropriate alternative.

8. ACCOMMODATION

Accommodation is subject to availability and confirmation.

The accommodation shown in a quotation may be replaced with another property of a similar standard where circumstances require it.

Where a replacement is necessary, MAS will make reasonable efforts to provide accommodation of comparable standard and location.

Specific room views, room numbers, bed configurations or other preferences cannot always be guaranteed unless expressly confirmed.

9. THIRD-PARTY SUPPLIERS

Mwemezi African Safaris works with independent third-party suppliers, including:

Lodges
Camps
Hotels
Airlines
Vehicle providers
Activity providers
Park authorities
Local service providers
Other tourism partners

While we carefully select our partners, certain services are provided by independent third parties and are subject to their own operational conditions.

We will make reasonable efforts to resolve supplier-related problems affecting a guest’s experience.

10. PARKS, WILDLIFE AND NATURE

Wildlife is unpredictable and sightings cannot be guaranteed.

The presence, movement and behaviour of animals are natural phenomena beyond MAS’s control.

Guests must follow:

Instructions from their guide
Park regulations
Wildlife-viewing rules
Accommodation safety procedures
Instructions from park authorities

Guests must never approach, feed, chase, provoke or otherwise interfere with wildlife.

Safety takes priority over wildlife sightings and photography.

11. GUEST RESPONSIBILITIES

Guests are expected to:

Provide accurate booking information.
Provide accurate passport and travel information where required.
Inform MAS of relevant dietary requirements.
Inform MAS of relevant mobility or accessibility requirements.
Follow reasonable instructions from guides and staff.
Respect local laws and customs.
Follow park and wildlife regulations.
Take reasonable care of personal belongings.
Behave respectfully towards staff, local communities and other travellers.

Guests may be responsible for additional costs resulting from damage caused intentionally or through negligent behaviour.

12. PASSPORTS, VISAS AND TRAVEL DOCUMENTS

Guests are responsible for ensuring that they possess valid travel documents and meet the entry requirements applicable to Tanzania and any other country included in their itinerary.

This may include:

Passport validity
Visa
Entry permits
Yellow fever or other health documentation where required
Travel insurance
Airline requirements

MAS may provide general travel information but cannot guarantee approval by immigration, embassies, airlines or any other authorities.

13. TRAVEL INSURANCE

Comprehensive travel insurance is strongly recommended for every guest.

Insurance should ideally cover:

Medical treatment
Emergency evacuation
Trip cancellation
Trip interruption
Travel delays
Lost or delayed baggage
Personal liability
Other relevant travel risks

Guests are responsible for arranging appropriate insurance before travel.

14. HEALTH AND MEDICAL INFORMATION

Guests are responsible for assessing their fitness to participate in the activities included in their itinerary.

Guests should inform MAS before travel of any condition, allergy, dietary requirement, mobility limitation or other circumstance that may reasonably affect the safe delivery of the trip.

MAS may request additional information where necessary to help arrange appropriate services.

Emergency medical decisions will be made based on the circumstances and guidance of qualified medical professionals or emergency authorities.

15. SPECIAL ACTIVITIES

Some activities may involve inherent risks, including:

Walking safaris
Hiking
Mountain activities
Canoeing
Cycling
Water activities
Cultural or remote-area activities

Participation may require additional safety instructions, medical fitness or acceptance of specific terms.

Guests must follow the instructions of qualified activity providers and guides.

16. CANCELLATION AND REFUNDS

Cancellations are governed by the Mwemezi African Safaris Cancellation & Refund Policy and any specific cancellation conditions stated in the client’s booking confirmation.

Different conditions may apply to:

Non-refundable rates
Peak-season bookings
Group bookings
Special offers
Last-minute bookings
Flights
Special activities
Other services with supplier-specific cancellation terms

Where supplier cancellation charges apply, those charges may be deducted from any refund due.

17. CHANGES TO CONFIRMED BOOKINGS

Guests may request changes to a confirmed itinerary.

All changes are subject to availability and may result in additional costs.

Additional costs may arise from:

New accommodation rates
Rebooking fees
Transport changes
Activity charges
Supplier penalties
Changes in park fees
Other third-party costs

MAS will advise the client of applicable costs before implementing significant changes where reasonably possible.

18. DELAYS AND MISSED SERVICES

MAS is not responsible for additional costs caused by a guest’s failure to arrive at the agreed meeting point or scheduled departure time.

Where practical, MAS will attempt to assist guests affected by:

Flight delays
Lost luggage
Transport delays
Immigration delays
Other unforeseen travel disruptions

Any additional costs charged by third parties may be payable by the guest.

19. PERSONAL BELONGINGS

Guests are responsible for their personal belongings throughout their journey.

MAS recommends that valuable items are kept secure and that guests follow accommodation and guide instructions.

MAS cannot accept responsibility for loss or damage to personal property except where liability is imposed by applicable law.

20. LIABILITY

Mwemezi African Safaris will exercise reasonable care in arranging and delivering the services included in a confirmed booking.

However, we cannot accept responsibility for loss, injury, delay, damage or additional expense resulting from circumstances beyond our reasonable control or from the independent actions of third-party providers, except where applicable law provides otherwise.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

21. FORCE MAJEURE

MAS shall not be liable for failure or delay in performing services caused by circumstances beyond our reasonable control.

These may include:

Natural disasters
Severe weather
Flooding
Fire
Epidemics or pandemics
Government restrictions
Civil unrest
War
Terrorism
Strikes
Major transport disruptions
Road closures
Changes in government regulations
Other extraordinary circumstances

In such circumstances, MAS will make reasonable efforts to assist guests and identify alternative arrangements.

22. PHOTOGRAPHY AND MARKETING

Mwemezi African Safaris may occasionally take photographs or videos during safari activities for operational or marketing purposes.

We will respect guest preferences regarding the use of identifiable images.

Where specific consent is required, MAS will seek appropriate permission before using identifiable guest images for promotional purposes.

Guests may request that identifiable photographs of themselves not be used for future marketing.

23. WEBSITE CONTENT

We aim to keep the information on our website accurate and current.

However, photographs, descriptions, maps, accommodation information, wildlife information, prices and other website content may occasionally change.

Website content should not be interpreted as a guarantee that a particular animal, room, view, activity, facility or service will be available during a particular trip unless specifically confirmed in writing.

24. INTELLECTUAL PROPERTY

The content of the Mwemezi African Safaris website, including our:

Logo
Brand name
Text
Photographs
Graphics
Videos
Designs
Original marketing materials

is protected by applicable intellectual property laws.

Content may not be copied, reproduced, modified or commercially used without prior written permission from Mwemezi African Safaris or the relevant rights holder.

25. PRIVACY

Mwemezi African Safaris respects the privacy of our clients and website visitors.

Personal information collected through enquiries and bookings may be used for:

Processing bookings
Communicating with guests
Delivering requested services
Managing payments
Providing customer support
Meeting legal or regulatory requirements
Improving our services

Personal information will be handled in accordance with our Privacy Policy and applicable Tanzanian law.

26. COMPLAINTS

We encourage guests to raise concerns as soon as they arise so that we have a reasonable opportunity to resolve them during the safari.

Complaints may be submitted to:

Email: info@mwemezi.com
Telephone/WhatsApp: +255 723 487 487

Complaints should provide sufficient information for MAS to investigate the matter.

27. GOVERNING LAW

These Terms & Conditions shall be governed by the applicable laws of the United Republic of Tanzania.

Where a dispute cannot be resolved through reasonable discussion between the parties, it shall be handled through the appropriate legal or dispute-resolution mechanisms available under applicable Tanzanian law.

28. CHANGES TO THESE TERMS

Mwemezi African Safaris may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable legal requirements.

The version applicable to a confirmed booking will normally be the version communicated or applicable at the time the booking was confirmed, unless otherwise required by law or agreed with the client.

29. ACCEPTANCE

By confirming a booking with Mwemezi African Safaris, the client acknowledges that they have read and accepted these Terms & Conditions, together with the applicable quotation, booking confirmation and Cancellation & Refund Policy.

CONTACT US

Mwemezi African Safaris
P.O. Box 2153
Arusha, Tanzania

TALA Licence: 037262
TIN: 206771615
Company Registration No.: 206771615
Email: info@mwemezi.com
Phone / WhatsApp: +255 723 487 487
Website: www.mwemezi.com

Authentic. Memorable.