Privacy Policy

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

1. Information We Collect

We may collect personal information when you contact us, submit an inquiry, request a quotation, make a booking, or use our website.

Depending on the service you request, this may include:

Full name
Email address
Phone or WhatsApp number
Country of residence
Preferred travel dates
Number of travelers
Travel preferences
Safari or tour interests
Accommodation preferences
Budget information
Special requests
Dietary requirements
Information necessary to arrange your trip
Payment-related information where required

We only request information that is reasonably necessary to provide or arrange our services.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referring website
General website usage information

This information helps us understand how visitors use our website and improve its performance and user experience.

3. How We Use Your Information

We may use your personal information to:

Respond to your inquiries
Prepare personalized safari quotations
Create and manage bookings
Communicate with you about your trip
Arrange accommodation and transportation
Organize safari, trekking, and other activities
Process payments where applicable
Provide customer support
Improve our website and services
Send important travel information
Meet legal or regulatory requirements
Prevent fraud or misuse of our services

We will not use your information for purposes that are incompatible with the purpose for which it was collected without an appropriate legal basis or your consent where required.

4. Safari Booking Information

When you book a safari, Kilimanjaro trek, Zanzibar holiday, or another travel service, we may need to share relevant information with trusted service providers involved in your trip.

These may include:

Hotels and lodges
Camps
Safari guides and drivers
Transport providers
Activity providers
Park or tourism authorities
Payment providers
Other suppliers necessary to deliver your itinerary

We only aim to provide the information necessary for the relevant service.

5. Payment Information

Where online or electronic payments are available, payment transactions may be processed through third-party payment providers.

Mwemezi African Safaris may not directly store complete payment card details when an external payment provider processes payments.

Payment providers may have their own privacy policies and security procedures.

You should review the privacy information of the payment provider before submitting payment information.

6. WhatsApp and Other Communication Channels

If you contact us through WhatsApp, email, telephone, social media, or another communication platform, we may receive and retain the information you provide through that channel.

We use this information to respond to your inquiry, communicate about your booking, and provide customer service.

Third-party communication platforms operate under their own terms and privacy policies.

7. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information and understand how visitors interact with the site.

We may use cookies for purposes such as:

Website functionality
Remembering preferences
Improving website performance
Understanding visitor behavior
Analytics
Marketing where applicable

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Analytics and Website Services

We may use third-party tools such as analytics, security, hosting, advertising, or website performance services.

These services may collect technical information about how visitors interact with our website.

Where applicable, these providers process information according to their own privacy policies and contractual requirements.

9. Marketing Communications

With your permission where required, we may use your contact information to send you:

Safari offers
Travel inspiration
New tour packages
Special promotions
Company updates
Travel information

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.

10. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share information when reasonably necessary to:

Provide the travel services you requested
Complete your booking
Process payments
Communicate with service providers
Meet legal obligations
Protect our rights and property
Prevent fraud or security threats
Respond to lawful requests from authorities

We aim to limit shared information to what is necessary for the relevant purpose.

11. International Transfers

Some of our service providers may process information outside Tanzania.

Where personal information is transferred to another country, we take reasonable steps to ensure that appropriate safeguards are in place and that the information is handled securely and lawfully.

12. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no website, electronic communication, or storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own accounts, devices, passwords, and personal information.

13. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Managing your booking
Providing customer service
Maintaining business records
Resolving disputes
Meeting legal or accounting requirements
Protecting our legitimate business interests

When information is no longer required, we may securely delete or anonymize it.

14. Children’s Privacy

Our services are intended to be arranged by adults or with the involvement of a parent or legal guardian.

We do not knowingly collect unnecessary personal information directly from children.

If you are booking a family trip, the parent or legal guardian should provide any information required for the booking.

15. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to:

Request access to information we hold about you
Request correction of inaccurate information
Request deletion where legally permitted
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request information about how your data is used

To exercise a privacy right, please contact us using the contact details provided on our website.

We may need to verify your identity before processing certain requests.

16. Third-Party Websites

Our website may contain links to third-party websites, including accommodation providers, payment services, social media platforms, airlines, tourism organizations, or other travel resources.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of websites you visit through external links.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When changes are made, we will update the Last Updated date at the top of this page.

We encourage you to review this page periodically.

18. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please get in touch with Mwemezi African Safaris through the official contact details provided on our website.